1. Introduction
Hemicule ("we," "us," or "our") provides an AI service platform designed to assist businesses with automation, workflow management, and virtual assistance. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] and use our services (collectively, the "Service").
By using Hemicule, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide to us when you register for an account, use our AI services, or communicate with us.
a. Personal Information
Account Data: Name, email address, company name, job title, billing address, and payment information.
Communication Data: Information contained in any correspondence you send to us, including support requests.
b. Usage Data
We automatically collect certain information when you visit, use, or navigate the Service. This includes:
Log Data: IP address, browser type, operating system, access times, and pages viewed.
AI Interaction Data: Prompts, queries, and instructions you submit to the AI employee, as well as the outputs generated. This data is used to provide the service and may be used to improve the AI models, subject to strict anonymization where required.
c. Third-Party Integrations
If you connect third-party services (such as Slack, Google Workspace, or CRM tools) to Hemicule, we may receive data from those services to facilitate the functionality of the AI employee.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Hemicule service.
Process transactions and manage your subscription.
Improve and personalize the AI’s responses and capabilities.
Ensure security by monitoring for fraudulent or unauthorized activity.
Communicate with you regarding updates, security alerts, and support.
Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share information in the following limited circumstances:
Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processors, analytics).
Legal Compliance: If required by law or in response to valid legal process (e.g., subpoenas, court orders).
Business Transfers: In connection with a merger, sale of company assets, or acquisition.
With Your Consent: When you explicitly direct us to share data with third-party applications or services.
5. Data Security
We implement industry-standard security measures, including encryption (TLS/SSL) for data in transit and encryption at rest for stored data. Access to personal data is restricted to employees and contractors who need to know that information to operate, develop, or improve our Service. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. AI interaction data may be retained longer for model training and improvement purposes, provided it is de-identified.
7. Your Rights
Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have certain rights regarding your personal information, including:
Access: Request a copy of your data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your data.
Portability: Request a machine-readable copy of your data.
Opt-out: Opt-out of marketing communications.
To exercise these rights, contact us at [insert email address]. We will respond within 30 days.
8. International Data Transfers
Hemicule operates globally. Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with this Privacy Policy.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Hemicule
Email: info@hemicule.com