Hemicule (hereinafter referred to as "we") places great emphasis on the protection of user privacy. This Privacy Policy aims to inform you of how we collect, use, store, and protect your personal information. Please read and fully understand this Policy carefully before using our products and services.
1. Information collection
We may collect the following types of information:
Account information: When you register an account, we will collect your basic information such as your name, email address, and mobile phone number
Usage data: We will automatically collect device information, log data, IP address, browser type, etc. when you use our services
Business data: The business data and query content you submit during the use of our AI products
Communication information: Information provided when you contact us through forms, emails, or phone calls
II. Information Use
The information we collect will be used for the following purposes:
Provide, maintain, and improve our products and services
Handling your requests, orders, and technical support
Send service notifications, security alerts, and product update information
Conduct data analysis to optimize user experience and service quality
Comply with legal and regulatory requirements and regulatory obligations
III. Information Storage and Security
We employ industry-leading security technologies and management measures to protect your personal information, including but not limited to:
SSL/TLS encryption technology is used during data transmission
Encrypt the stored personal data
Strict access control and permission management mechanism
Conduct regular security audits and vulnerability scans
Employee information security training and confidentiality agreement
Your personal information is stored on secure servers within the territory of the People's Republic of China. We will retain your personal information for the shortest period of time necessary to achieve the purpose of the service, unless otherwise required by laws and regulations.
IV. Information Sharing
We will not sell your personal information to any third party. However, we may share your information in the following circumstances:
After obtaining your explicit consent
Sharing with our affiliated companies to provide better services
Sharing with authorized partners to fulfill service functions (such as cloud computing service providers, payment service providers, etc.)
According to legal and regulatory requirements, legal procedures, or mandatory requirements of government agencies
V. Cookie Usage
Our website utilizes cookies and similar technologies to enhance your browsing experience. Cookies assist us in remembering your preferences, analyzing website traffic, and delivering personalized content. You can manage or delete cookies through your browser settings, but this may affect the normal functionality of certain features.
VI. Your Rights
According to applicable laws and regulations, you are entitled to the following rights:
Access right: You have the right to access your personal information held by us
Right to correction: You have the right to request the correction of inaccurate personal information
Right to deletion: Under certain conditions, you have the right to request the deletion of your personal information
Withdrawal of consent: You have the right to withdraw the consent you previously provided at any time
Right to complain: You have the right to lodge a complaint with the relevant regulatory authority
VII. Protection of minors
Our products and services primarily cater to enterprise users. If we discover that personal information of minors under the age of 14 has been collected without the consent of their guardians, we will promptly delete the relevant data.
VIII. Policy Updates
We may update this Privacy Policy from time to time. The updated policy will be posted on this page, with the latest revision date indicated. For significant changes, we will notify you through website announcements or email.